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Commercial Disclosure
| Item type | Example |
| Legal name | York Game Lab |
| Address | 302-0109 茨城県守谷市本町907-4 |
| Phone number | +81 (0)80 4073 5032 Hours: 10:00–18:00 (excluding weekends and bank holidays) |
| Email address | jamesyorkjp [at] gmail.com |
| Head of Operations | James York |
| Additional fees | – A flat-rate shipping cost of ¥500 per box (within Japan) – A flat-rate shipping cost of ¥1000 per box (international) |
| Exchanges and returns policy | ＜Returns and exchanges requested by customers＞ Items before shipping: You can cancel your order by pressing the Cancel button on the website. Items after shipping: Unopened items can be refunded or exchanged for items of an equal or lesser value only if you contact the Customer Support Centre (insert phone number) within 10 days of the item being delivered. We do not accept returns or exchanges for items that have been opened. ＜Returns and exchanges for defective goods and services＞ Please contact the Customer Support Centre (jamesyorkjp [at] gmail.com). We will provide a refund or exchange the item with a new product for the price of the shipping cost. |
| Delivery times | Orders will be processed within three to five working days. Products should be received within 14 days and are available as soon as you place your order. |
| Accepted payment methods | Credit cards Stripe Paypal |
| Payment period | Credit card payments are processed immediately. |